Refunds and cancelling

Full refund within 7 days

If NETZ Pro is not right for you, ask for a refund within 7 days of your first payment for a plan (monthly, yearly or lifetime) and you get the whole amount back. Pro then ends straight away.

Renewals of a monthly or yearly plan are not refunded, but you can cancel before the next renewal at any time. If you were charged twice or by mistake, tell us and we refund the extra payment.

How to ask

Email us through the Contact page from the email of your NETZ account, with the date of the payment. Approved refunds are sent back by Razorpay to the same card, UPI account or bank you paid with, usually within 5–7 working days.

Cancelling

You can cancel a monthly or yearly plan from your Profile. Nothing more is charged, and Pro stays on until the end of the period you have paid for. Lifetime is a single payment, so there is nothing to cancel.

Medals, banners and robot skins you earned with Pro are kept after Pro ends.

Gems

Gems are earned, never bought, so they cannot be refunded or turned into money.